A few weeks ago, Kristina Evey of Centric Strategies asked me to provide a guest post on her blog, which I happily supplied. You can see that post, The Customer-Centric Leader, here. In follow up conversations, Kristina and I wondered, “What would front-line customer service employees say to their leaders if they had a sort of [...]
During my presentation to the Grand Rapids Entrepreneur’s Club today, I compared social media options for the small business owner to stepping up to an all-you-can-eat buffet. There are a slew of choices—how do you choose those that are most healthy for your business? Following that analogy, I offer you, the small business owner, a [...]
Book Review:
Awesomely Simple: Essential Business Strategies for Turning Ideas into Action
By John Spence
In the introduction to his book Awesomely Simple, author John Spence declares: “everything in this book is from real life: you’ll find no fluff, no grand theories, no intellectual back-flips.” Readers who want complex organizational theories or a rigorously annotated bibliography will have [...]
Our 5-part series on positive office politics, (The P Quotient) is drawing to a close. In this final installment, Jane Perdue looks at personal influence, one of four key behaviors needed for a person to be considered politically savvy in a productive way.
Just tuning in to this fascinating topic? Start here for the first [...]
If your job didn’t require it, would you want to write a blog with your co-workers? Fortunately, the team at Talented Apps answer is “yes!”
This month’s Leadership Carnival is hosted by a “face” that’s new to me . . .or make that several faces: the folks at the Talented Apps blog. The Talented Apps blog [...]
As part of an ongoing blog series on Positive Office Politics (follow #OPQ on Twitter), Susan Mazza asks “What’s Your Agenda?” In this blog post, she explores personal motivations and how they show up in the workplace. She says:
We ALL have agendas. You could say our ambitions, no matter how altruistic or noble they may be, [...]
Whenever I attend a business networking event and mention Twitter, I invariably get a group of people flocking to me wanting to know more about the social media micro-blogging site. They want to know “How do I get started?” “Is it really a viable business marketing tool?” and “Twitter seems so frivolous—does anybody really care [...]
